Chatbot settings
Set Up Reservations With RealLink AI
Set your open days, available times, and capacity. Then test a booking from start to finish.
Let visitors move from a QR scan to a booking request without making the setup heavy.
Set the schedule customers can actually use
Choose available weekdays, opening and closing times, slot length, capacity, minimum notice, and how far ahead customers can request a booking.
If you offer selectable seats, rooms, staff members, or other resources, configure them before testing. A valid time should reveal those choices instead of ending the flow early.
Let customers ask in natural language
Visitors can ask for Tuesday at 1:30, Tuesday afternoon at 1:30, half past one, or equivalent expressions in supported languages. When an hour is ambiguous, the system should prefer a valid business-hour interpretation rather than treating ordinary daytime wording as an overnight request.
If the requested day or time is unavailable, RealLink AI can show nearby valid options and explain when an alternative was selected. The customer must still see the remaining seat or resource choices and the final contact instructions.
Test complete and fallback paths
Test a valid time, a request without a time, a fully booked slot, a closed day, and a time outside business hours. Every path should reach a clear next step instead of stopping after the calendar moves.
Confirm that date, time, seat or resource, required consent, name, and contact fields appear in the right order on both desktop and mobile.
Give visitors control of their booking data
The public reservation status view lets a visitor check and cancel their own request. After cancellation or deletion, personal fields are removed while the owner can retain a minimal non-personal marker that the visitor cancelled.
Ask only for information needed to manage the booking. RealLink AI deletes reservation records no later than 30 days after the reservation ends. Do not request payment credentials, identity documents, passwords, or sensitive medical information.
Review requests from the owner view
Use the reservation list, calendar, and source summary to review status, requested times, and how the visitor arrived. Follow up through the contact method the visitor provided.
Repeated booking questions should improve your public answers, instructions, QR placement, and schedule settings.
Quick checklist
- Business days, hours, slot length, and capacity are correct?
- Seats, rooms, staff, or resources appear when enabled?
- Valid, ambiguous, unavailable, closed-day, and fully booked requests were tested?
- Fallback selection is explained and the flow reaches contact fields?
- Visitors can check and cancel their own request?
- Privacy notice and required consent are visible before submission?
- Retention says no later than 30 days after the reservation ends?