Chatbot settings
Collect Inquiries With a Simple Form
Use inquiry collection when visitors are ready for a quote, booking, consultation, support request, or purchase follow-up.
Turn customer interest into a clear follow-up request without asking for too much information.
Use it when the next step needs a person
The chatbot can answer many questions by itself, but some moments need a real follow-up. Good examples are quotes, reservations, test drives, appliance installation, furniture delivery, repair requests, event tickets, shuttle pickup, and professional consultation.
Inquiry collection gives the visitor a simple place to leave their name, contact, and request instead of forcing them to search for a phone number or repeat everything later.
Keep the form short
A good inquiry form asks only what the business needs to reply. Start with name, contact, and the request. Add extra fields only when they help the owner respond faster.
Use templates when possible. Reservation, quote, A/S, product order, transport, festival or performance, business card follow-up, professional consultation, vehicle sales, appliance sales, and furniture showroom inquiries each need slightly different questions.
Match the form to the QR placement
A business card QR should make it easy to ask for a meeting or product explanation. A product package QR should collect model number, issue, and purchase context. A showroom QR for furniture, cars, or appliances should ask what the visitor is interested in and when they want a follow-up.
A festival, concert, museum, tour course, shuttle, or local event QR should collect the date, number of people, preferred time, and the visitor's question. The goal is not to collect more data. The goal is to collect the right data for the next action.
Explain privacy in plain language
When inquiry collection is on, visitors may leave personal contact information. The business owner should collect only what is needed, use it only for the requested follow-up, and avoid asking for sensitive details in the customer-facing AI chat.
RealLink AI stores inquiries for 90 days and removes expired records. The owner should still review inquiries responsibly and follow the privacy rules that apply to their region and business.
Check inquiries and improve the AI
Open the inquiry list regularly, reply quickly, and mark handled items as read. A fast follow-up is often the difference between a curious visitor and a real customer.
If the same request appears again and again, update the AI information, add a clearer shortcut button, or improve the printed material. Repeated inquiries are not just messages. They show what customers want next.
Quick checklist
- Inquiry collection is on only when the business is ready to follow up?
- The form asks for only the information needed to reply?
- The selected template matches the QR placement or sales situation?
- Privacy wording is clear and sensitive details are not requested?
- The owner checks new inquiries regularly?
- Repeated inquiries are turned into better AI answers or quick buttons?