Safety and troubleshooting
Privacy-Friendly Public Chatbot Setup
Set up a helpful public chatbot without asking customers for sensitive information in chat.
Keep customer support useful while reducing unnecessary data risk.
Answer general questions publicly
Public chat is good for general business information: hours, location, services, price range, booking path, policies, and what to prepare.
It is not the right place to collect passwords, payment card details, medical details, legal facts, or other sensitive personal information.
Route sensitive cases to official channels
If a customer needs personal help, guide them to a phone number, official email, secure form, booking system, or in-person visit.
The AI can explain the route without collecting the sensitive details itself.
Keep policies short and visible
When policies matter, write them in plain language. Customers should understand refund, cancellation, privacy, reservation, or age-limit basics without reading a legal essay in chat.
Detailed policies can live on official pages.
Quick checklist
- Public knowledge focuses on general information.
- Sensitive details are not requested in chat.
- Official contact paths are clear.
- Policy summaries are short.
- The chatbot is tested with sensitive-topic questions.