Safety and troubleshooting
Set Up a Privacy-Friendly Chatbot
Help customers without asking for sensitive information in chat.
Keep answers useful while reducing privacy risk.
Use public business information first
Teach information customers can safely know: hours, location, services, products, price ranges, booking paths, parking, policies, and contact routes.
Avoid asking customers to type private details unless they are using an official secure channel.
Route sensitive questions to official contact
If a customer wants to share payment details, identity documents, medical details, legal details, or account information, the AI should send them to your official contact path.
This makes the chatbot safer for both sides.
Write clear boundaries
Add simple guidance such as: 'Please do not share sensitive personal information in chat. For private requests, contact us through the official contact path.'
Short, friendly boundaries work better than long warnings.
Complete controller details before enabling forms
Inquiry and reservation collection should remain off until the owner provides the controller name and contact email and confirms the collection notice.
This is one shared setup for both features. It should not interrupt the owner again after it has been saved.
Block personal sensitive data, not legitimate business information
General descriptions of children’s products, medical service categories, accessibility, ingredients, allergies, and business policies can be taught to the AI. The boundary is personal sensitive data about an identifiable visitor.
Stop personal health details, biometric identifiers, child-identifying information, passwords, payment credentials, and identity documents before external AI processing or storage.
Use minimization, retention, and self-service deletion together
Show a clear notice and required consent at the collection point, keep only the fields needed for the request, and apply the stated retention period.
Visitors should be able to check and delete their own inquiry or reservation. Owners should see only a non-personal deletion marker afterward.
Quick checklist
- Public business information is used first?
- Sensitive details are not requested in chat?
- Official contact paths are provided?
- Privacy guidance is short and clear?
- Is the customer-facing AI chat tested with sensitive example questions?