Teaching your AI
What Should You Teach Your AI?
Use this knowledge structure to help your AI answer customers clearly with practical business facts.
Write business knowledge in clear blocks so the AI can give the right answer quickly.
Write in small, labeled blocks
Short, labeled blocks are easier for an AI employee to use than one huge paragraph. Think of each block as one useful answer category.
Use labels such as Business overview, Hours, Location, Menu or services, Pricing, Reservation, Delivery, Parking, Refund policy, Best for, and Common questions.
Include the words customers would use
Do not only use team-only wording. If customers say appointment, booking, reservation, visit, or schedule, include the natural words they might type. If tourists ask about English service, nearby hotels, airport, parking, or tax-free support, include those phrases.
This improves retrieval because the user question and your knowledge use similar meaning and vocabulary.
Keep sensitive work out of chat
Teach the AI where to send private or sensitive requests, but do not ask customers to put payment details, medical details, passwords, or personal identifiers into the public chat.
For anything that needs a person, give a safe official contact route: a support email, phone number, booking link, or in-store instruction.
Quick checklist
- Each section has a clear heading.
- Important facts are repeated in natural customer language.
- Booking and contact routes are current.
- Policies are short and easy to quote.
- Sensitive requests point to an official channel.