Safety and troubleshooting
Troubleshooting Checklist for RealLink AI
A practical checklist for login, public chatbot, connection, private password, theme, and billing issues.
Separate real platform issues from browser, network, cache, or setup issues.
If the page looks old or mixed-language
First refresh the page. If the browser was open for a long time, log out, refresh the page, and sign in again. Old browser data or a long-running session can make a page look inconsistent.
Private browsing can help confirm whether the issue is local browser state or the live site.
If the public chatbot does not open
Check whether the chatbot is live, whether automatic hours are currently closed, whether private mode is enabled, and whether the public link is correct.
If a connection check appears repeatedly, the visitor may be moving between Wi-Fi and mobile data or using an unstable network. Ask them to retry after the connection stabilizes.
If a link warning appears
RealLink AI warns visitors before they leave the chatbot for an external site. This is expected. It helps users understand they are moving to a link provided through the AI.
If a link is blocked, check whether it uses HTTPS, includes suspicious redirects, uses an IP address, unusual port, misleading @ pattern, or unsafe file extension.
Quick checklist
- Refresh after logout if the session message appears.
- Test public chatbot links in a private browser.
- Check live status, private mode, and automatic hours.
- Verify external links use safe HTTPS URLs.
- Contact support with the chatbot name, account email, and screenshot.