Billing and account
Pricing, Cancellation, and Refund Guide
Understand RealLink AI pricing, what changes between plans, and how cancellation or refund review works.
Make billing decisions predictable before the business scales usage.
Plans change capacity, not core features
RealLink AI pricing is based on monthly request volume. The core experience stays available across plans: AI replies, QR and public links, visual themes, multilingual response, and question insights.
If traffic is light, start small. Upgrade when real customer usage grows.
Cancellation stops future renewal
When a subscription is scheduled for cancellation, access may continue until the paid period ends, depending on the current subscription status.
Check the account and My AI pages for the current status before assuming a chatbot is fully ended.
Refunds are reviewed by policy
Refund eligibility is reviewed according to the policy shown during checkout and in account-related pages. Some unused recent purchases may be eligible for review, while used, expired, disputed, or legally restricted cases may require manual handling.
If a refund is requested, the final result is reflected after the payment status is confirmed.
Quick checklist
- Choose a plan by expected monthly questions.
- Confirm the active subscription status before cancellation.
- Read the refund policy before requesting review.
- Keep the payment email available for support.
- Contact support if the account page does not reflect the expected billing status.