Catalogs and menus
Use Catalog Products in AI Answers
Publish catalog knowledge, test retrieval, show relevant product images, and guide customers without forcing a product into every answer.
Make catalog answers useful, visual, and relevant to the customer question.
Catalog facts join the existing AI knowledge
Publishing builds a system-managed catalog training block with the public catalog URL, categories, item names, descriptions, tags, prices, links, and image references.
Manual Teach AI content and catalog content remain separate so owners can edit business knowledge without losing the catalog block.
Show products only with catalog evidence
A product image card should appear when the answer is supported by retrieved catalog content or current catalog item context. This prevents unrelated questions from receiving random products.
RealLink AI can return up to a small set of relevant catalog items rather than flooding the conversation with the full catalog.
Answer the question before promoting
If a customer asks about setup, care, ingredients, materials, or compatibility, give the useful answer first. Show a product when it directly helps: the named item, a compatible accessory, a relevant alternative, or the requested menu choice.
Do not push a product or booking action after every question.
Test broad and specific questions
Test the product name, category, use case, a common synonym, a different supported language, and a phrase such as this product from the detail view.
If the wrong item appears, improve the item name, description, category, tags, or training facts instead of adding a brittle one-question rule.
Quick checklist
- The catalog was published after content changes?
- Specific product questions return the correct item?
- Broad recommendation questions stay relevant?
- The answer remains useful without the image?
- Unrelated questions do not show products?
- A different supported language was tested?