Industry playbooks
Clinic and Wellness Playbook
Use AI to answer general visit and service questions while routing sensitive topics to official channels.
Improve access to basic information without collecting sensitive details in public chat.
Focus on general information
Clinics and wellness businesses can use AI for hours, location, booking route, services offered, preparation notes, parking, accepted visit types, and contact instructions.
The AI should not collect or evaluate sensitive personal health information in public chat.
Make booking and contact clear
A clear booking link, phone number, or official inquiry route matters more than long explanations.
When a customer needs personal guidance, the AI should direct them to the official contact path.
Use waiting-room and brochure touchpoints
QR codes can help visitors understand services, preparation, schedules, and follow-up information.
Keep wording calm, factual, and easy to understand.
Quick checklist
- Only general service information is taught.
- Sensitive details are routed to official channels.
- Booking and phone buttons are visible.
- Visit preparation notes are clear.
- Public chatbot wording is calm and factual.