Chatbot settings
Choose a Chatbot Theme for Your Brand
Pick a visual theme that supports trust, readability, and the customer action you want.
Use design to make the chatbot feel intentional, not distracting.
Match the trust level customers expect
A playful theme can work for a cafe, event, creator, or casual retail brand. A quieter professional theme is usually better for legal, medical, finance, insurance, B2B sales, and consulting contexts.
The design should reduce doubt, not create extra questions.
Prioritize readability
Check message bubbles, input fields, buttons, and menus on mobile. A beautiful theme is not useful if customers cannot read their own messages or the AI answer.
If the business serves older customers, choose even clearer contrast and spacing.
Use motion carefully
Motion themes can create a premium first impression, especially when using a logo or business card. They should still settle quickly so the customer can start asking questions.
The animation should introduce the brand, then get out of the way.
Quick checklist
- The theme fits the business category.
- Message contrast is clear.
- Buttons and input fields are easy to use.
- Motion does not delay the first question too long.
- The theme is tested on mobile.