Question data
Read Mood, Urgency, and Improvement Points
See whether customers sound calm, confused, rushed, or unhappy.
What this helps you do
Use customer mood to decide what needs a clearer answer first.
Mood shows the tone, not the whole story
A lower mood score does not always mean a customer is angry. It can mean they are confused, worried, or missing important information.
Read sample questions before making a decision.
Urgency shows what needs a fast path
If urgent questions appear often, customers may need a faster way to call, book, find directions, or get help.
Make the next step easy to click.
Use the improvement point as your first fix
The improvement point is a hint, not a final answer. Use it to choose one small change.
A clearer answer, a better button, or a more visible QR placement can be enough.
Quick checklist
- Sample questions are reviewed before judging mood?
- Urgent topics have an easy next step?
- One improvement point is chosen?
- Is the answer made clearer?
- Is the result checked again later?