Customer question data
A 15-Minute Weekly Analytics Review
A simple weekly routine for turning customer questions into one useful business improvement.
Make analytics practical for busy owners.
Start with the top repeated question
Find the question or topic that appeared most often. Ask why customers needed to ask it.
The answer might be missing from a menu, unclear on a sign, buried on a website, or not included in the AI knowledge.
Check when the question happens
Time patterns can reveal after-hours demand, lunch rush questions, weekend booking concerns, or campaign activity.
If many questions happen when staff are unavailable, the AI may be saving time and missed opportunities.
Choose one fix
Pick one improvement: add a knowledge block, rewrite a sign, update a menu note, add a reservation button, or adjust the QR placement.
One clear fix per week keeps the habit lightweight.
Quick checklist
- Top repeated topic is identified.
- Time pattern is checked.
- One fix is selected.
- The AI knowledge or offline material is updated.
- Next week is compared against this week.